Q: Hours of operation?
A: Phone: Monday-Friday: 9:30-15:30. Email and Chat: available 24/7 for questions and booking. An agent will respond promptly if not immediately.
Q: How does remote assistance work?
A: Internet connection is required and remote software will be provided. A unique ID and changing password will have to be given to our experts to allow us access per connection. This gives the user full control if they allow access or not.
Q: Why are In-home services more expensive then remote services?
A: In-home diagnostics and virus removal can take many hours depending on your computer’s performance and issue. When we remote; we promptly work with multiple computers and are not isolated to a single location
Q: I live in the UK and my laptop is extremely slow with many pop-ups, Can you help me?
A: We support world wide remote assistance as long as your operating system is english or french.
Q: What if my issue does not get resolved?
A: We have the highest success rate, however if we are unable to resolve your issue we have a NO FIX, NO FEE Guarantee policy. If we can’t fix it, we won’t charge a penny!
Q: What Method of payments are available?
A: We accept most payment options such as: Cash, Interac and Interac E-transfers , Mastercard, Visa and Paypal.
Q: How long will it take for my computer to be repaired and returned?
A: An approximate timeframe will be provided. This all depends on the work order and task at hand.
Q: When is payment required? Will i get a receipt?
A: Payment for remote assistance is required after a free consultation for immediate service if you wish to start a work order; a receipt will be provided after each work order.